We want to be as transparent as we can be. If you have any questions about our payments or pricing policies, please contact us.
Prices on this website are in Australian Dollars (AUD) and include the Goods and Services Tax (GST). At the time of writing, the GST rate is 10%.
We don't really do any aggressive price promotions, but if we do any general price promotion (for example 10% off of all products), and you have purchased 7 days before the sale starts, we will honour the promotional price. We will not honour promotional pricing once a promotion has ended.
We do conduct targeted promotions and may from time to time offer coupon or voucher codes to select groups or individuals. These offers are for these groups or individuals only and we reserve the right to not honour a promotional price if it is redeemed by a party that does not qualify to use this promotion.
From time to time, we may also offer non-price promotions such as premium items, bundles or similar. These are only available during the promotional period, and unfortunately, our 7 day promotional price matching can't be offered for these kinds of promotions.
How to Claim Promotional Pricing?
Just contact us with proof of purchase, and we'll arrange a credit or refund for the difference.
Products don't leave our possession until payment has been made in full. We currently accept credits cards (through Stripe) and PayPal payments. These may change over time. If you wish to conduct a direct deposit, please contact us.
Gift Cards and Credits
We now offer Gift Cards, and they can be purchased here. Credits are handled manually, so please keep a copy of any and all correspondence with us.